Run the business, not the paperwork.
Systems, automation and AI implementation for businesses that have outgrown the way they work.
Services
- 01Systems & AutomationRepetitive work taken off your team, with AI where it helps.
- 02Web DesignA website that answers, books and sells around the clock.
- 03AI Optimisation & SEOFound and recommended by search engines and AI assistants.
- 04Product DesignApps and software products designed right the first time.
Systems & Automation
Repetitive work taken off your team, with AI where it genuinely helps.
For businesses that run on spreadsheets, paperwork, inboxes and memory. Each engagement finds where hours are lost, then designs and builds the system that recovers them: existing tools connected, paperwork turned into data automatically, and AI used where it is reliable. A person stays in charge of anything that matters.
of the time employees spend today goes on activities that current technology could, in principle, automate.1
Workers estimate better processes would save them 5.4 hours a week each.2
- The same details are entered in more than one place
- Supplier invoices and dockets are keyed in by hand
- Stock and materials are checked by eye
- “How did last month go?” takes a day to answer
- Only one person knows how a key task is done
- Invoices, dockets and receipts read and filed automatically
- The numbers that matter, ready each morning
- Tools that pass information to each other
- AI assistants that answer questions and prepare work for approval
- Fewer errors, because nothing is copied by hand
Supplier invoices read automatically, with alerts when ingredient prices creep up and low stock flagged before service.
Job sheets that flow from quote to production schedule to invoice without being re-typed at each step.
Site diaries, photos and variations captured on a phone and filed against the right job, ready for claims.
In practice: Shubh
- 1. McKinsey Global Institute, The Economic Potential of Generative AI, 2023. Technical potential, not a forecast.
- 2. Asana, Anatomy of Work Index 2022.
Web Design
A website that answers, books and sells, even after hours.
For businesses whose website undersells the work they do. Design and build are handled together, so nothing is lost in between. Every site is fast on a phone, simple to update without calling anyone, and able to take enquiries, bookings, orders and payments around the clock.
in retail sales conversions when mobile sites loaded just a tenth of a second faster.1
Better checkout design alone could lift the average large online store’s conversions by 35%.2
- Most enquiries still arrive by phone
- Updating a page means calling someone
- The site is slow or awkward on a phone
- Customers ask questions the site should answer
- The site no longer reflects the business
- Bookings, orders and payments taken around the clock
- Fast loading on any device
- Pages you can update yourself
- Built to be found in search
- Enquiries that arrive with the details needed to act
Customers request a quote with photos and a postcode, and the job lands in the diary with what is needed to price it.
Online ordering and table bookings that go straight to the kitchen, without a commission on every order.
A site that answers the common questions, so the first call is about the work rather than the basics.
In practice: European Style, Shubh
- 1. Deloitte and 55 for Google, Milliseconds Make Millions, 2020. 37 brands, 30 million+ sessions.
- 2. Baymard Institute, 2025.
AI Optimisation & SEO
Found, understood and recommended by search engines and AI assistants.
More people now ask AI assistants such as ChatGPT for recommendations instead of scrolling through search results. This service makes a business easy for those assistants, and for search engines, to find and recommend: accurate details, pages that answer real customer questions and a technically sound website underneath.
of searches now end without a click through to any website. Bain estimates this cuts website traffic by 15-25%.1
When Google shows an AI summary, people click a result in 8% of visits, against 15% without one.2
- New customers say they struggled to find you
- AI assistants recommend competitors instead
- Website visits are slowly falling
- Your site doesn’t answer common questions
- Business details differ from site to site
- Business details that search engines and AI read correctly
- Pages built around real customer questions
- A faster, technically sound website
- Visibility you can track over time
- More enquiries that arrive already informed
When someone asks an assistant for a reliable electrician nearby, accurate details and genuine answers give it a reason to suggest you.
Product and capability pages written for buyers who research suppliers with AI before they ever make contact.
Menus, opening hours and dietary information that assistants can read and repeat accurately.
- 1. Bain & Company, Goodbye Clicks, Hello AI, 2025.
- 2. Pew Research Center, 2025. Browsing data from 900 US adults, 68,879 searches.
Product Design
Apps, portals and software products designed right the first time.
For businesses building an app, a customer portal or a software product, or fixing one that isn’t working. The work runs from understanding what customers need, through prototypes tested before money is spent, to clear designs a development team can build with confidence. The build itself can be included.
higher revenue growth over five years for companies that lead on design, compared with industry peers.1
Large technology projects deliver 56% less value than predicted on average, and run 45% over budget.2
- Customers don’t use it the way you expected
- Every update creates new support calls
- Different screens look and work differently
- Decisions are made on opinion, not evidence
- Development keeps going back to the drawing board
- Research with real customers before building
- Clickable prototypes that test ideas cheaply
- Clear designs a team can build from
- Reviews of products already in use
- One consistent look and feel as the product grows
A portal where customers check orders, documents and invoices themselves, instead of calling to ask.
A simple app for staff on site or on the road to log jobs, photos and sign-offs as they go.
Research and design that keep a growing product easy to use as features are added.
In practice: Schedgy, Enroller, Greenheart Exchange
- 1. McKinsey & Company, The Business Value of Design, 2018. 300 listed companies.
- 2. McKinsey & Company with the University of Oxford, 2012. 5,400+ projects.
Three ways to start.
Every engagement is scoped and priced before work begins.
Time Audit
A short, fixed-scope review of how the business runs: time on site with the people doing the work, a map of where hours and money go, and a prioritised plan of what to fix first.
- Time on site with your team
- A map of where time and money go
- A prioritised plan, scoped and priced
Businesses that know time is leaking, but not exactly where.
Design & Build
A fixed-scope project to design and build a system, website or product. Delivered in stages, so progress and value are visible early rather than at the end.
- Designs reviewed and shaped with you
- Built and tested with your team
- Launch, training and handover
A known problem that needs solving properly.
Ongoing Support
Regular refinement once a system is live, based on how it is actually used, and new improvements as the business grows into its next set of problems.
- Regular reviews of what is working
- Improvements and fixes
- New capability as the business grows
Businesses that want a senior design and build partner on call.
Understand. Design. Build.
Understand
Time is spent where the work actually happens: on the floor, in the kitchen, on site or in the office, alongside the people doing it. Paperwork, spreadsheets and inboxes are traced to show where the hours and money really go.
A clear picture of where time is lost, and which fixes are worth making first.
Design
The new way of working is designed as a whole: what gets automated, what stays with people, how existing tools connect, and what each person sees and uses day to day. You review and shape it before anything is built.
A plan you can see, question and agree.
Build
The system is built, tested with the people who will use it and introduced without disrupting the business. After launch it is refined against how it is actually used.
A working system, and hours returned every week.
Plain language. No jargon, no black boxes.
Existing tools kept wherever they still work.
Scope and price agreed before work begins.
The reasoning behind the services, with the research it rests on. Every figure is sourced.
Most businesses don’t have a people problem. They have a systems problem.
Whether the business is a kitchen, a factory floor, a building site or an office, time leaks out in the same places. Information typed into two systems. Stock counted by hand. Quotes, orders and invoices chased by phone and email. Answers that live in one person’s head.
Each task is small. Together they consume days every month, and the owner usually absorbs the most. These services find where that time goes, design a better way of working and build it, using technology and AI where they genuinely help and leaving them out where they don’t.
a week, on average, spent entering data by hand and reconciling information between systems.1
That is the figure reported by the owners and executives of businesses with 10 to 99 employees: more than half of one full-time employee’s week, spent moving information from one place to another.1
said the tools they use involve too many manual and repetitive tasks.1
- Supplier invoices keyed into the accounts by hand
- Timesheets copied from paper into payroll
- Job details re-entered from quote, to schedule, to invoice
- Stock and materials checked by walking the shelves
- 1. Intuit QuickBooks, Business Solutions Survey, September 2024. 630 owners and executives of US businesses with 10 to 99 employees.
More than half the working day goes on managing the work rather than doing it.1
Coordinating the work. Chasing updates, searching for information, switching between apps and juggling shifting priorities.
Skilled work. The job people were hired to do.
Planning and strategy.
a week per person that workers believe better processes would save. About six working weeks a year.1
of workers say they don’t get enough uninterrupted time to focus during the working day.2
say they struggle to find the time and energy to do their job.2
- 1. Asana, Anatomy of Work Index 2022. 10,624 knowledge workers across seven countries.
- 2. Microsoft, Work Trend Index 2023. 31,000 workers across 31 countries.
Every switch, re-type and delay has a cost. Some of it is measured in lost sales.
Times a day that workers switched between apps and websites, in a study across three large companies. Re-focusing after each switch added up to just under four hours a week, roughly 9% of working time.1
Businesses that replied to an online enquiry within an hour were nearly seven times as likely to reach a real conversation with the decision maker as those that replied an hour later, and more than 60 times as likely as those that waited a day or more.2
23% of the businesses tested never replied at all.2
42 hours was the average wait among those that replied within 30 days.2
- 1. Murty, Dadlani and Das, Harvard Business Review, 2022. 137 workers across three Fortune 500 companies.
- 2. Oldroyd, McElheran and Elkington, Harvard Business Review, 2011. Response audit of 2,241 US companies.
AI is available to everyone.
- 900M+
- people use ChatGPT every week.1
- 68%
- of small businesses now use AI regularly, up from 48% nine months earlier.2
- ~9 in 10
- organisations now use AI regularly in at least one part of the business.3
The results are not.
Share of respondents reporting that AI has…3
improved individual productivity
made any contribution to profit
of companies have yet to see tangible value from their use of AI.4
of AI trials, on average, are abandoned before they reach everyday use.5
- 1. OpenAI, February 2026.
- 2. Intuit QuickBooks, April 2025, 2,200+ US businesses with up to 100 employees.
- 3. McKinsey, The State of AI, 2026, 1,719 respondents in 97 countries.
- 4. BCG, Where’s the Value in AI?, 2024, 1,000 executives in 59 countries.
- 5. S&P Global Market Intelligence, 2025, 1,000+ respondents.
Access is no longer the advantage.
Implementation is.
How the companies getting the most from AI divide their effort1
10% / 20%
The AI itself, then technology and data
70%
People and processes: how the work is organised and done
The companies seeing the most value from AI are about three times as likely to have redesigned how the work itself is done.2
of AI projects fail, by some estimates. Common causes: an unclear problem, missing data and technology chosen before the need.3
- 01Start with the work, not the tool. Find the tasks that cost the most hours and errors, and fix those first.
- 02Fit it to how the business runs. Systems that force everyone to change how they work get abandoned. Good ones feel like less work from the first week.
- 03Keep people in control. AI reads, sorts, drafts and flags. A person approves anything that matters.
- 04Measure what changes. Hours saved, errors avoided and faster replies, rather than features installed.
This is the part most businesses can’t do on their own, and the focus of every engagement.
- 1. BCG, Where’s the Value in AI?, 2024.
- 2. McKinsey, The State of AI, 2026. Nearly three-quarters of high performers versus about a quarter of others.
- 3. RAND Corporation, The Root Causes of Failure for Artificial Intelligence Projects, 2024.
Common questions.
- What is a Time Audit?
- A Time Audit is a short, fixed-scope review of how your business runs, run by Karan Fadnavis. It starts with time on site alongside the people doing the work, maps where hours and money actually go, and ends with a prioritised plan of what to fix first, scoped and priced. It is the usual starting point when you know time is leaking but not exactly where.
- Does Karan only work with businesses in Sydney?
- No. Karan Fadnavis is based in Sydney and works with businesses across Australia and New Zealand, and remotely further afield. Time on site is part of understanding how a business really runs, so it is arranged wherever it matters most.
- How much does a project cost?
- Every engagement is fixed-scope, and the scope and price are agreed before any work begins, so there are no open-ended hourly bills. The Time Audit is the smallest way to start; Design & Build projects are priced from what the audit or first conversation uncovers.
- How long does a project take?
- It depends on the scope. A Time Audit is short by design. Design & Build projects are delivered in stages, so progress and value are visible early rather than only at the end.
- Will I have to replace the tools we already use?
- Not unless they are the problem. Existing tools are kept wherever they still work, and connected so information flows between them instead of being re-typed.
- Will AI replace my staff?
- That is not the aim. Automation takes repetitive work such as data entry and invoice processing off your team, and AI is used only where it is reliable: answering questions and preparing work for approval. A person stays in charge of anything that matters.
- What does AI optimisation (AEO) actually change?
- It makes your business easy for AI assistants such as ChatGPT, and for search engines, to find, understand and recommend: accurate business details everywhere they appear, pages that answer the questions customers really ask, and a fast, technically sound website underneath.
- Does Karan design as well as build?
- Yes. Karan Fadnavis understands the problem, designs the solution and builds it himself, from business systems and automation to websites and apps. Shubh, a restaurant whose back office was rebuilt end to end, is an example.